Shipping policy

Worldwide Shipping Information

At Sea Palm, we offer reliable and secure worldwide shipping from Dubai. all orders are carefully prepared and dispatched with attention to detail. once your order has been shipped, you will receive a tracking number via email.

COUNTRY	METHOD	TIME	COST
United Arab Emirates	Express	1 - 2 business days	AED 25 (Free delivery on orders over AED 800)
GCC (Kuwait, Qatar, Saudi Arabia, Bahrain, Oman)	Express	2 - 4 business days	AED 50
Europe	Standard	4 to 7 business days	€12
	Express	2 to 4 business days	€25
United States	Standard	5 to 8 business days	$12
	Express	3 to 5 business days	$25
Rest of the world	Standard	6 to 10 business days	$15
	Express	3 to 6 business days	$30

Please Note

All delivery times are estimates and may vary depending on destination and customs processing
Orders are not processed on weekends or public holidays
Customers are responsible for any customs duties or import taxes that may apply in their country
We do not ship to PO box addresses

Restricted / Excluded Destinations

Some locations may have shipping limitations due to courier restrictions. If your country is unavailable at checkout, please contact us directly and we will assist you.

Dispatch Time

We aim to dispatch all orders within 24–48 hours (Mon–Fri). During high-demand periods, public holidays, or sales, please allow extra time for processing.

Delivery Information

All parcels are sent via trusted couriers. A signature may be required upon delivery. If unavailable, you may receive a redelivery notification or collection instructions.

Order Tracking

Once your order is shipped, you'll receive a tracking code via email. Please check your spam/junk folder if you haven’t received it within 48 hours.

Duties & Taxes

International customers are responsible for any customs duties or taxes applicable in their country. If charges are refused and the parcel is returned, all return costs will be deducted from any eligible store credit.

Pre-Orders

If your order includes a pre-order item, the full order will ship once all items are in stock. For faster delivery of available products, we recommend placing separate orders.

Return to Sender

Undeliverable orders will be automatically refunded as a store credit (excluding shipping). Please ensure your address details are correct when placing your order.

Delays & Lost Parcels